Refund policy

Return Policy

All sales are final

Warranty Policy

We run quality testing to assure every unit is working perfectly before shipment. We know that your Cool Cure will change the way you think about Drying, Curing and Storage.

The Cannatrol Cool Cure is under warranty for 1 year from the date of purchase for parts and labor, unless otherwise noted. Proof of purchase is required for warranty service.  Warranty is void if product has been used in a method other than as described in the user’s manual, or if the product has been modified, deconstructed, or damaged.

To locate an Authorized International Retailer near you, check out our Authorized Retailers page for a full directory.

For customers outside of the European Union or Australia, orders placed directly through our website and shipped from the U.S. will have all applicable import duties and fees calculated at checkout once a shipping address is entered. If you have any questions, feel free to contact our customer service team at (802) 738-0709 or email us at inquiry@cannatrols.com.

Important Electrical Information
Our in-stock Cool Cures are designed with an electrical plug for US Outlets. We can modify the plug to accommodate most international outlets upon request. Temperature readings (Dry Bulb & Dew Point) are available in either Fahrenheit or Celsius—please indicate your preference when placing your order.

Those items for shipment to countries outside of the U.S. may be subject to taxes, customs duties and fees levied by the destination country (“Import Fees”). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

When ordering from cannatrols.com, you’re responsible for assuring the product can be lawfully imported to the destination. We are not liable for orders which are returned to us due to customs regulations and there are no refunds.  All international sales are final.

Recipients of international shipments may be subject to import taxes, fees, and customs duties (hereafter, Import Fees), levied by the customs office of your shipping destination. Import Fees vary according to the customs regulations of the destination country. Components that play a role in Import Fee calculations are (among others):

  • Product category and price
  • Shipping costs and package weight
  • Customs clearance channel
  • Import taxes based on custom duty amounts
  • Customs policies vary widely, and some countries don’t charge Import Fees for shipments that fall below a minimum value. Contact the customs office of the destination country for more information.

Import Regulations
The recipient is the importer of record and must comply with all applicable laws and regulations of the destination country. Customs delays can affect original delivery estimates.  Note: Customs offices in some countries or regions require the importer of record to provide a form of identification before releasing a shipment, such as a Passport, Tax ID, etc.

Limitations
For products shipped internationally, please note that some manufacturer warranty service options may not be available; product manuals, instructions and safety warnings may not be in destination country languages; the products (and accompanying materials) may not be designed in accordance with destination country standards, specifications, and labeling requirements; and the products may not conform to destination country voltage and other electrical standards (requiring use of an adapter or converter if appropriate). You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from cannatrols.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.